EMERGENCY APPOINTMENTS
We encourage patients with acute symptoms e.g. sore throat, ear ache, eye infections or injuries, possible infections etc. to contact the surgery from 8.30 each morning. Details of symptoms, duration, severity and any other relevant information will be compiled by reception staff to allow the on duty Gp to triage and prioritise those at greatest clinical need. For this reason it is not possible to choose which Gp is seen and only the issue for which you are attending can be dealt with.
If your symptoms are not triaged as urgent, you will be offered an alternative appointment.
If more than one family member needs to be seen, reception need to be made aware so sufficient time can be allocated to the appointment slot.
Appointments are allocated daily so names cannot be added to a list in advance of that day.
ROUTINE APPOINTMENTS
These are appointments if you wish to see a specific GP regarding an ongoing issue e.g. medication review or chronic illness.
FOLLOW UP APPOINTMENTS
If a Gp advises a follow up, patients are advised to book these immediately when leaving the surgery.
SPECIALISED APPOINTMENTS
If you are booking a specialised appointment e.g. coil fitting, joint injection, smears, Implanon fittings or removal, Medical-Legal reports etc. please notify reception staff as these will either require specifically trained staff members or appointments of longer duration. Failure to disclose the nature of these appointments in advance will likely need re-booking of the appointment at a future date.
PRESCRIPTIONS
The preferred methods for prescription requests are via the website or email for traceability and to allow phone lines availability for appointment requests.
Please allow 48 hours for prescription requests to reach your pharmacy, this time scale is the same regardless of what way the prescription is ordered.
Please be aware if the medication you are requesting is new this may take longer.
Queries as to whether prescriptions have been sent should be directed to the pharmacy in the first instance.
BLOOD RESULTS
Please allow a minimum of 2 weeks to be notified of blood results. If you have not heard from us after this 2 week period, please notify reception staff.
For “Out of Hours” service, please contact CareDoc on (0818) 300 365
